WF 2013

Strategic Partnership: securing the future for FM

"The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday’s logic." — Peter Drucker

Download the slides from Workplace Futures 2013

Watch speaker interviews highlighting key conference themes


Report from the day
This was our starting point - we need to move on. We need to take FM theory and practice to the next level. We need to stop thinking about service delivery in the old ‘tried & tested’ ways and start thinking in terms of true alignment with business objectives and real customer experience. Combining a deep knowledge of business drivers with a full understanding of the needs and expectations of people in the workplace is the path to enhancing the strategic value of facilities management.

This is not a new argument – and we know that there are a few clients and service providers blazing trails towards genuine strategic partnerships for the future. But ‘tried & tested’ still dominates FM practice: costs, cuts and competition are too often the themes, too often pushing the discipline towards commoditisation and squeezing out the opportunities for adding real benefit and value.

Under the skilful chairmanship of Martin Pickard, Workplace Futures 2013 brought together some of the trail-blazers – both providers and their clients – to offer some of the best examples in the industry of ‘next generation’ thinking and practice. The context for listening and learning was set by key industry figures and reports on timely, and highly relevant, research.

The conference was opened with a memorable address by Ruby McGregor-Smith CBE, CEO, MITIE.

The main speakers followed:

UK market overview
Derrick Tate, Assistant Director, PricewaterhouseCoopers

Global market view
Richard Holden, Director, Catalyst Corporate Finance

Research in Action

Strategic FM – adding value to business
Paul Carder, Director, Occupiers’ Journal &
Johnny Dunford, Global Commercial Director, RICS

Partnering for outcomes: the future of FM contracts
David Sharp, MD, Workplace Law &
Bev Burgess, Director, The Capsicum Group

Listening to the workplace (and understanding the message)
Tim Oldman, MD, Leesman Index

Using measuring to improve relationship performance
Dr Andrew Humphries, CEO, SCCI Ltd

Partnership in Action

Sodexo & AstraZeneca
Neil Murray, Managing Director CSIFM, Sodexo &
Nick Caton, EMEA Lead (FM and energy procurement), AstraZeneca

ISS & Citi
Keith Glennister, Operations Director, ISS Facilities Services Integrated Solutions

Innovise & Securitas
Graeme Hughes, CEO, Innovise &
John Logie, Chief Technology Officer - UK & Ireland, Securitas Security Services

Arcus FM & Sainsbury's
Chris Green, Managing Director, Arcus FM &
Simon Wetherell, Head of FM, Sainsbury’s

Sustainability and the supply chain:
Paul Worland, Business Development Director, EMCOR UK

The way forward
Dave Wilson, Director, Effective Facilities Ltd

The final session of the day, before adjourning for refreshments and networking, was the presentation of the 2013 Technology in FM Awards.

Special thanks are due to our sponsors for a highly successful Workplace Futures 2013:

Carillion
EMCOR UK
HSS Hire
IBM
Innovise
MITIE
Sodexo
Vinci

and with the support of:
FM Guru
Workplace Law